Builds Your Business Website.Temaniaga
Designs

Refund Policy

Last updated 15 October 2026

This page sets out when we refund a payment made to Temaniaga, how much comes back, and how to ask for it. If anything here is unclear, email us before you pay and we will explain.

  1. 1.Yearly plans

    Your website plan and any add-ons (maintenance, online shop, courses, customer records) are paid once a year. You can cancel at any time, and we refund the unused part of the year you paid for, worked out month by month.

    • A month that has started counts as used, so only the whole months left in your billing year are refunded.
    • Example: a RM300 yearly plan cancelled 4 months and 10 days in has 7 whole months left, so RM175 is refunded, less the fees in part 3.

  2. 2.Exclusive website designs

    Each design is sold once, to one business, and comes off our marketplace the moment you buy it. So a design can be refunded only while it is still unused.

    • Unused means your business name, logo and branding have not been put on it, none of its text, photos or code have been changed, and it has not been published on your domain.
    • An unused design is refunded in full, less the fees in part 3, and goes back on the marketplace.
    • Once it has been changed for your business, by us or by you, the design price is no longer refundable.

  3. 3.What we cannot refund

    • Payment transaction fees: what the payment provider (FPX, card or e-wallet) charges on your original payment, and again on sending a refund back to you. Both are taken off any refund.
    • Domain names: registration and renewal are paid to the domain registry on your behalf as soon as you buy, and cannot be reversed. The domain stays yours.

  4. 4.Everything else

    For any other service you pay us for:

    • Not started yet: refunded in full, less transaction fees.
    • Partly delivered: we refund the part not yet delivered, less transaction fees.
    • Delivered, but not as we described it: tell us within 14 days of delivery and we will put it right, or refund you if we cannot.
    • Delivered as described: not refundable.

  5. 5.How to ask for a refund

    Email shah@temaniaga.com from the address you paid with, giving your website address or order number and what you would like refunded. We reply within 3 working days. An approved refund is paid back to the account you paid from, usually within 14 working days.

  6. 6.Changes to this policy

    We may update this policy. A payment is covered by the version that was on this page on the day you made it.